Refund & cancellation policy

1. Non-returnable products

All products sold on NewClickBeauty are non-returnable. Sales are final. We do not accept returns, exchanges, or refunds for change of mind, unused items, shade preference, or similar reasons. Managed by S R TRADERS.

2. Cancellation before dispatch

If your order has not yet been dispatched, you may request cancellation by contacting us through Contact with your order ID. If we can cancel before dispatch, we will initiate a refund to the original payment method where possible. Refund timing may depend on your bank or UPI issuer and PhonePe settlement timelines.

Once an order is dispatched, it cannot be cancelled or returned under our non-returnable policy, except as described in section 3.

3. Damaged, defective, or wrong items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order ID and clear photos of the issue and outer packaging. Where we validate the claim, we will process a refund to the original payment method. We do not offer replacements or exchanges.

4. Refund method and timing

When a refund is approved (pre-dispatch cancellation or validated damaged/incorrect item), it is processed to the original payment source where possible. Once approved, the amount is typically credited within 7–10 days, depending on your bank or UPI app.

5. Failed or reversed payments

If a payment fails or is reversed before your order is confirmed as paid, no charge should apply. If you believe you were charged incorrectly, contact us with your order ID and any transaction reference shown in your bank or PhonePe app.

6. Chargebacks and disputes

If you open a payment dispute, we may pause fulfilment until the dispute is resolved. Please contact us first where possible so we can help quickly.

7. Contact

Cancellation and refund requests: Contact.